Frequently
Asked Questions (FAQ's)
Do you
have any questions regarding our services or website you would like
answered? If so, send an email to faq@kd2online.com.
Thank You!
Privacy
and Security | e-Messaging | Web
Development | Music & Sound Effects
Media Services | Commercials
| Sponsors | General
Questions
Privacy
and Security
Are
the newsletters private? If my newsletter is published, who can
see it?
Yes, your newsletters are private. Each of our client's newsletter
accounts is secured by a username and password. No one else can
see your newsletter unless you tell him or her about it. By sending
someone an email, or by providing a Web address, individuals can
obtain access. Password protection to limit the readers of your
newsletter is also available.
Can
I password protect my newsletter?
Yes, password protection is available. KD2 will maintain the list
of subscribers who can access your newsletter and assign each a
unique username and password.
How
safe is your system and how safe is my data?
The servers are hosted with a top-tier hosting provider with a state-of-the-art
network operation center. This provider takes care of our backend
systems with full security, redundancy, backup, and high-speed network
connections.
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e-Messaging
What
is e-Messaging?
An
email-based method to communicate effectively and cost efficiently
with your customers and members. Our technology platform enables
us to send interactive and dynamic html messages in the form of
e-newsletters, product announcements, brochures or any other rich
text message directly into the user's email. To learn more about
KD2 e-messaging capabilities, click
here.
How
many e-newsletters can I create?
Each client account is designed to hold one type of publication
(or e-newsletter). Each time your e-newsletter is published and
sent, a new Issue is created. We can create as many Issues as you
can fit within the space limits of your account and one e-newsletter
per account. For example, a company might have two e-newsletters:
the Employee Bulletin and the Sales Update. The Employee Bulletin
is published once a week in Account 1 and the Sales Update is published
once a quarter in Account 2. Note: It is possible for multiple accounts
to share the same subscriber list.
How
large can my email list be?
There is no limit to the size of your email list. Our technology
platform uses a custom built, high-speed email delivery engine that
can compose and distribute millions of unique email messages daily
over a high bandwidth Internet backbone.
I
have a large email list, but I only want to send newsletters to
portions of this list. Can this be done?
Yes, your list can be segmented into sub-lists. Your newsletter
can then be sent to readers on a particular sub-list.
I
already have a list of email addresses. How can I use them?
You will need to provide us with a list of email addresses for your
account. Your address list must be arranged so that there is one
address per line. KD2 will then read your list and add only the
valid, unique addresses to your account. Duplicate and incorrectly
formatted addresses will be automatically discarded.
My
company uses a list service. Why is your service better?
A list server is a standard technology that only handles email delivery.
It doesn't handle all of the other steps in creating a newsletter,
providing interactivity, and measuring the results. KD2 specializes
in mitigating all hassles of newsletter publishing.
Who
owns the subscriber list? Is it secure?
You own the subscriber list. Nobody else has access to your list.
The list is secure within your KD2 account and is housed in a highly
secure network operation center. See our privacy policy for details.
When
a newsletter is sent, can people see who else is receiving it?
No, recipients cannot see who else is receiving the newsletter.
Each email is individually addressed and sent to each recipient.
This makes the newsletter appear as though it is one-to-one communication
from you to them.
How
are AOL subscribers handled?
Our service is especially savvy about dealing with AOL users. Emails
sent to AOL accounts are automatically detected and converted to
an AOL compatible format.
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Web
Development
What
kind of web development services are available?
KD2 has an entire organization that is
experienced in creating highly efficient and optimized web sites.
Heavy use of optimized Flash and Vector Graphics enable us to create
high impact websites that encompass video, music, voice-overs and
more - in very compact efficient quick loading source code. These
elements are also capable of being incorporated into our html encoded
newsletters so we can actually extend your website and all of the
"dynamic elements" out to your clients. To
learn more about KD2 web development capabilities,
click here.
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Music
& Sound Effects
What
kind of music and sound effects are available?
Simply put, we create any type of music or sound effect for any
need. We use music and sound effects to create emotion and provide
depth. To
learn more about KD2 music and sound effects
capabilities, click here.
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Media
Services
What
does your Media Services consist of?
We provide everything from media buying of airtime for TV and radio
ads (with demographics that fit your requirements) to creative Direct
Mail campaigns that incorporate CD-ROM technology for driving traffic
from a traditional mail piece directly to your website. We have
traditional print capabilities, as well as, electronic (HTML) e-mail
creation, production and distribution capacity. To
learn more about KD2 Media services, click
here.
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Commercials
What
kind of commercials and voice-overs are you talking about?
Through a strategic partnership, we can create and provide compelling
radio and TV commercials as well as voice-overs for all your advertising
needs. We identify who our client is targeting, develop a strategy
to talk directly to them, then implement that strategy from exciting
start to memorable finish. To
learn more about commercial capabilities, click
here.
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Sponsors
What
is a Sponsor?
A sponsor can be any business or organization that would like to
promote their products and services to KD2
clients. If you are interested in more about sponsorships, click
here.
What
are the costs in becoming a Sponsor?
There is no enrollment fee to become a sponsor. All sponsorship
costs are based upon CPM's and are determined on a client program
basis. If
you are interested in more about sponsorships, click
here.
Why
should I become a Sponsor?
As a sponsor, we have the ability to present you to our client's
targeted, opt-in lists. These types of targeted campaigns yield
a much higher response rate over purchased email lists that are
not opt-in and typical direct mail campaigns. If
you are interested in more about sponsorships, click
here.
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General
Questions
What
kinds of services does KD2 provide?
KD2 is a full service Internet marketing
company that provides every aspect of creating a successful web
presence. This includes both Internet based applications (like e-mail
marketing) to traditional marketing services (like print collateral
and TV and radio advertising). To learn more about KD2
services, click here.
What
are the advantages of using KD2 services?
Simply put, we are your one stop shop for anything related to marketing
your company or association where a web presence is desired. We
have the skills and understanding of how to migrate from the traditional
high cost marketing environment to the low cost high impact world
of the Internet. To
learn more about KD2 services, click
here.
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